Refund policy
Vendors shall not accept returns or exchanges of products for reasons not attributable to the vendors, such as damaged packing materials, delays, lost in delivery, incomplete address registration, returns due to long absences and/or any other reasons after the products have been shipped. Vendors shall not be held responsible for the incurrence of any tax or customs duties.
In case where the reason is attributable to the vendors, the vendors shall accept returns or exchanges. In such cases, the vendors shall be notified by email via one of the following links: Français; English; 日本語 within 14 days of the arrival of the product, and the product shall be replaced with a good product or an alternative product, or if the vendors are unable to accept the replacement, the vendors shall refund the amount equivalent to the price of the product in question (including shipping costs). Vendors shall bear the cost of shipping the product back and reshipping.