Terms of service

These terms of use define the terms of use (hereinafter referred to as the "Terms of Use") for Global Ichiba.com (hereinafter referred to as the "Service"), an online store jointly operated and provided by SOUSIN Co. Ltd. and SASU NI-CE (hereinafter referred to as the "Vendors"). All registered users (hereinafter referred to as the "Customers") shall comply with these Terms of Use. 

 

Article 1 (Operation)

This service is jointly operated by SOUSIN Co. Ltd. and SASU NI-CE.

 

Article 2 (Application)

These Terms of Use shall apply to all relationships between customers and vendors in relation to the use of the service.

In addition to these Terms of Use, vendors may establish various rules in relation to the use of the service (hereinafter referred to as "individual regulations"). These individual regulations may be called by any names. These individual regulations, regardless of their names, shall constitute a part of the terms of use. 

In the event that the provisions of the terms of use are inconsistent with the provisions of the individual regulations mentioned in the preceding paragraph, the provisions of the individual regulations shall take precedence unless otherwise specified in the individual regulations.

 

Article 3 (User's Registration)

Registration for the use of the service shall be completed when the applicant agrees to the Terms of Use, applies for registration in accordance with the method specified by vendors, and when Vendors notify the applicant of their approval.

The Vendors may not approve an application for registration if it determines that the applicant has any of the following reasons, and Vendors shall have no obligation to disclose the reasons.

  • In the event that false information is provided in the application for registration.

  • In the event that the application is from a person who has violated the Terms of Use.

  • In any other cases where Vendors deem the registration to be inappropriate.

 

Article 4 (Management of Customer ID and Password)

The management of the Customer ID and password for the service falls under the own responsibility of the Customers.

Customers shall not, under any circumstances, transfer or lend the Customer ID and password to a third party or share them with a third party. In the event that a customer logs in with both a combination of a customer ID and password that matches the registered information, Vendors shall assume that the customer who has registered the customer ID is the customer using the site.

Vendors shall not be liable for any damages caused by the use of the Customer ID and password by a third party, except in cases where Vendors are intentionally or grossly negligent.

 

Article 5 (Sales Contract)

In the service, a sales contract shall be drawn when Customers apply for a purchase to the Vendors and the Vendors notify the Customer that the vendors have accepted the application.

Depending on the product, the Vendor shall be either SOUSIN Co., Ltd. or SASU NI-CE. The ownership of the product shall be transferred to the Customer when the Vendors deliver the product to the carrier.

Vendors may cancel the sales contract mentioned in the preceding paragraph without prior notice to the customers if the customers fall under any of the following circumstances.

  • In the event that the customers violate the Terms of Use.

  • In the event that the delivery of the product is not completed due to an unknown delivery address or prolonged absence.

  • In the event of a breach of trust between vendors and customers.

Vendors shall not be liable for any loss or damage arising out of the use of this service.

 

Article 6 (Intellectual Property Rights)

The copyright or other intellectual property rights of the product photographs and other contents (hereinafter referred to as the "Contents") provided by the service belong to the Vendors, the contents provider, or any other legitimate right holders, and Customers may not reproduce, reprint, modify, or otherwise make secondary use of them without permission.

 

Article 7 (Prohibited Acts)

By using the service, Customers shall not engage in any of the following acts.

  • Acts that violate laws and regulations or public order and morals.

  • Acts related to criminal acts.

  • Acts that infringe on copyrights, trademarks, or any other intellectual property rights contained in the service.

  • Acts that destroy or interfere with the functioning of the vendor's server or network.

  • Acts of using the information obtained through the service for commercial purposes.

  • Acts that may interfere with the operation of the Vendor's service.

  • Acts of collecting or storing personal information about other Customers.

  • Acts of providing direct or indirect benefits to antisocial forces in connection with the service.

  • Any other acts that the vendors deem inappropriate.

 

Article 8 (Suspension of Provision of the Service)

Vendors may suspend or discontinue the provision of all or part of the services without prior notice to Customers if Vendors deem any of the following to be the case.

  • In the event of performing maintenance, inspection, or updating of the computer system for this service.

  • In the event that the provision of the service becomes difficult due to a case of force majeure such as earthquakes, lightning, fire, power outages, or natural disasters.

  • In the event that a computer or communication line is shut down due to an accident.

  • In the event that Vendors determine that it is difficult to provide the service in any other way.

Vendors shall not be liable for any disadvantage or damage incurred by the Customers or any third party due to the suspension or interruption of the provision of the service for any reason whatsoever.

 

Article 9 (Restriction of Use and Cancellation of Registration)

Vendors may, without prior notice, restrict the Customers' use of all or part of the services, or cancel the registration of a Customer, if any of the following applies.

  • In the event of a violation of any of the provisions of these Terms of Use.

  • In the event that it is found that there is a false fact in the registered information.

  • Vendors shall not be liable for any loss or damage arising from the Use of the Service.

  • In the event of default in payment of fees or other obligations.

  • In the event that there is no response from Vendors for a certain period of time.

  • In the event that there is no use of the service for a certain period of time after the last use.

  • In the event that Vendors determine that the use of the service is inappropriate for any other reason.

Vendors shall not be liable for any damages incurred by the Customer as a result of any action taken by the Vendors in accordance with this article.

 

Article 10 (Deletion of the Account)

Customers need to contact vendors here to delete their account. 

 

Article 11 (Disclaimer of Warranty and Liability)

Vendors do not warrant that the service is free from defects in fact or in law (including, but not limited to, defects in security, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors or bugs, or infringement).

Vendors shall not be liable for any damages incurred by the Customers as a result of the service. However, if the contract (including the terms of use) between vendors and customers regarding the service constitutes a consumer contract as defined in the Consumer Contract Act, this disclaimer shall not apply, but even in this case, vendors shall not be liable for any damages caused by special circumstances (including cases where vendors or customers foresee or could have foreseen the occurrence of damage)  among damages caused to customers due to a default or harm caused by the vendor's negligence (excluding gross negligence).

Vendors shall not be liable for any transactions, communications, or disputes that may arise between the customer and other customers or third parties in connection with the service.

 

Article 12 (Changes in Service Contents)

Vendors may change the contents of the service or discontinue the provision of the service without notice to customers, and shall not be liable for any damages incurred by customers as a result of such changes.

 

Article 13 (Changes to the Terms of Use)

Vendors may change the terms of use at any time without noticing the Customers if it deems it necessary. If customers begin using the service after a change in the terms, the customers shall be deemed to have agreed to the changed terms.

 

Article 14 (Handling of Personal Information)

Vendors shall appropriately handle personal information obtained through the use of the service in accordance with the Vendor's privacy policy.

 

Article 15 (Notification or Communication)

Any notifications or communications between customers and vendors shall be made in a manner determined by the vendors. Unless customers notify vendors of a change in their contact information, vendors shall assume that the currently registered contact information is valid and send notices or communications to such contact information, and such notices or communications are deemed to have reached the customers at the time they are sent.

 

Article 16 (Prohibition of Assignment of Rights and Obligations)

Customers may not assign their position, rights, or obligations under the terms of use to a third party or offer them as collateral without the prior written consent of vendors.

 

Article 17 (Governing Law and Jurisdiction)

The terms of use shall be governed by and construed in accordance with the laws of Japan or the United Nations Convention on Contracts for the International Sale of Goods.

In case of a litigation concerning the service, the competent court will have for exclusive place the head office of one or the other of the vendors (the city of Kakogawa for the company SOUSIN Co. Ltd, or Malemort-du-Comtat for SASU NI-CE). Customers may refer to the invoice to see which vendor provided the service.

 

Article 18 (Returns and Exchanges)

Vendors shall not accept returns or exchanges of products for reasons not attributable to the vendors, such as defective or faulty products.

Vendors shall not be held responsible for the incurrence of any tax or customs duties, damaged packing materials, delays, lost in delivery, incomplete address registration, returns due to long absences and/or any other reasons after the products have been shipped as all products are inspected before shipping by vendors. 

In cases where the reason is attributable to the vendors, the vendors shall accept returns and exchanges. In such cases, the vendors shall be notified by a method designated by the vendors within 14 days of the arrival of the product, and the product shall be replaced with a good product or an alternative product, or if the vendors are unable to accept the replacement, the vendors shall refund the amount equivalent to the price of the product in question (including shipping costs). Vendors shall bear the cost of shipping the product back and resending.

 

Article 19 (Sales Price and Tax)

The prices indicated on the service for the products are the selling prices at the time when they are first indicated, and the prices are always subject to change. The standard currency is Euro or Japanese Yen. 

The amount charged to the customers shall be the price of the product at the time of the order plus the exchange rate fluctuation at the time of the conclusion of the sales contract, and no compensation or discount shall be made due to price fluctuation.

As the products are shipped from overseas to the customers, local consumption taxes and duties are not included in the sales price, except for certain products that are sold within the country. If any sales tax or duty is due, customers shall pay it directly to the staff at the time of receiving the product.

In the event that, due to an inadvertent error on the part of vendors, the price displayed on the service differs from the actual selling price, the sales contract for the product in question may be invalidated.

In the case of the preceding paragraph, the vendors may contact the customers with the actual selling price after the order has been placed and confirm the customer's intention to purchase the product, or ask the customers to place another order, using a method of communication that the vendors deems appropriate.

 

Article 20 (Packaging of Products and Packaging Materials)

Products may be packed using packaging materials suitable for the delivery of the product. For the purpose of environmental protection as we have Corporate Social Responsibility (CSR) policy, the products may be packed and delivered in reused cardboard boxes. The packing material shall not be considered as the products. Vendors shall not accept any claims or returns for damaged or dirty packing materials if the packaged products are not affected.

 

Article 21 (Delivery Date of Products)

The delivery time listed in the service is the approximate period from the confirmation of purchase order to the delivery of the product to the registered location by the customers. The delivery time may vary depending on the circumstances of the delivery companies, weather conditions, pandemics, and other factors.

 

Article 22 (Inspection, Packaging and Delivery of Products)

All products shipped from France are inspected, packed and delivered by SASU NI-CE; the delivery company being DHL France and/or La Poste. All products shipped from Japan are inspected, packed and delivered by SOUSIN Co., Ltd; the delivery company being Japan Post and/or DHL Japan.

 

Article 23 (Stock Changes, Out of Stock)

Even if the item is marked as "in stock", vendors may order the item from the manufacturer due to product defects or product management conditions. Depending on the manufacturer's inventory or production status, the delivery date may change drastically or the product may not be available for order. If the product is no longer able to be ordered, vendors may cancel the order.

 

Article 24 (Age Limitation for the Sale of Alcoholic Beverages)

Alcoholic beverages may only be sold to customers who are over the age of legal majority in the country of destination (e.g. 20 years of age or older in Japan, 18 years of age or older in France). Vendors may not sell to customers under the above age.

The customers shall answer the age verification pop-up in good faith. The Vendors are not responsible for any problems or troubles caused by false answers. Vendors shall reserve the right to ask for proof of the Customers' identity if they deem it necessary.

 

Article 25 (Retail)

The subscription service is for B2C. The vendors sell the product to the customer, an individual consumer, for personal use only. The use of the service for resale purposes is prohibited.

If the companies wish to use this service for B2B purposes such as a sales channel expansion, wish to contact the vendors, please contact either SOUSIN Co., Ltd. or SASU NI-CE. Please refer to this page.