Shipping policy
How much is the shipping cost and how long does it take?
Japan
| Purchase Amount | Charge |
| 0 ~ 4,999 JPY | 680 JPY |
| 5000 JPY ~ | Free |
Shipping Compny : Yamato
Delivery Time : 1 ~ 2 days
Singapore
| Purchase Amount | Charge |
| 0 ~ 1 kg | 3,000 JPY |
| 1 ~ 1.25 kg | 3.500 JPY |
| 1.25 ~ 1.5 kg | 3,850 JPY |
| 1.5 ~ 1.75 kg | 4,200 JPY |
| 1.75 ~ 2 kg | 4,550 JPY |
| 2 ~ 2.5 kg | 5,150 JPY |
| 2.5 ~ 3 kg | 5,750 JPY |
| 3 ~ 3.5 kg | 6,350 JPY |
| 3.5 ~ 4 kg | 6,950 JPY |
| 4 ~ 4.5 kg | 7,550 JPY |
| 5 kg ~ | 10,000 JPY |
Shipping Company : Japan Post (EMS)
Delivery Time : 2 Working Days
My package has not been delivered yet?
In case the delivery time exceeds 3 months after your parcel is dispatched, please contact us. We will refund you the cost of the box.
Is it possible to track items shipped overseas?
Yes, the tracking number is provided after shipment if it is trackable.
Who are the sellers/exporters?
SOUSIN Co., Ltd.
Do the prices displayed in this online shop include custom duties?
No, custom duties are not included. Please pay the local sales tax and customs duty when you receive the product.
How much is the customs duty?
It can be calculated by multiplying the taxable price by the customs duty rate. Please contact the government agency of the receiving country for the taxable price and the customs duty rate.
- Japan: https://www.customs.go.jp/tariff/
- Europe: https://trade.ec.europa.eu/access-to-markets/en/home
- The US : https://www.cbp.gov/
- Canada : https://www.cbsa-asfc.gc.ca/import/menu-eng.html
- Australia : https://www.abf.gov.au/
- Singapore : https://www.customs.gov.sg/
- China : http://english.customs.gov.cn/
- Taiwan : https://etaipei.customs.gov.tw/
- UAE : https://www.fca.gov.ae/en/Home/Pages/default.aspx
Can I return an item or get a refund?
Yes, as long as the reason is our fault (wrong box, damage of products except faulty). Please contact us within 14 days of receiving the package. Please note that we are not responsible for sales tax, customs duties, damaged packing materials, delays, loss or stealing in delivery etc.